Terms & Conditions of Sale

1. Interpretation

1.1 In these conditions:

Buyer: the individual, firm, company or other party with whom Fastfix Bristol Ltd contracts.
Contract: any contract under which Fastfix Bristol Ltd sells Goods and/or provides Services to the Buyer.
Fastfix Bristol Ltd. Goods: the goods which Fastfix Bristol Ltd is to supply in accordance with the Contract.
International Supply Contract: such a contract as is described in section 26 (3) of the Unfair Contract Terms Act 1977.
Services: the whole or any part of the services which Fastfix Bristol Ltd is to supply or carry out under the Contract.

1.2. Fastfix Bristol Ltd shall not be obliged to accept any order. Each order shall be deemed to be an offer by the Buyer to purchase the Goods and/or the Services subject to these conditions.
1.3. These conditions shall exclusively apply to the supply of the Goods and/or Services. Unless otherwise agreed in writing by Fastfix Bristol Ltd in the Contract any other terms of the Buyer shall not apply and are expressly rejected.

2. Specification

2.1. The Buyer shall be responsible to Fastfix Bristol Ltd for ensuring the accuracy and timely provision of the terms of any order and specification for Goods or Services to enable Fastfix Bristol Ltd to perform the Contract.
2.2. Where the Buyer directs Fastfix Bristol Ltd to supply Goods from outside of Fastfix Bristol Ltd's product catalogue and/or from a specific third party supplier then the Buyer shall be responsible for ensuring that such Goods comply with all applicable legally enforceable requirements.
2.3. Any sample, drawing, descriptive matter, specifications and advertising produced by Fastfix Bristol Ltd and any descriptions or illustrations contained in Fastfix Bristol Ltd's catalogues or other advertising material are produced solely to describe the Goods and/or the Services approximately and shall not form a representation or be part of the Contract.

3. Prices

3.1. The price for the Goods and/or the Services shall be the price set out in the Contract or in the order. If no price is set out in the Contract or in the order, the price set out in Fastfix Bristol Ltd's online published price list applicable on the date of completion of delivery shall apply.
3.2. Unless otherwise stated elsewhere within the Contract Fastfix Bristol Ltd shall be entitled to increase its prices at any time to take account of any increase in the cost to Fastfix Bristol Ltd of purchasing any goods and such increased prices at the date of despatch by Fastfix Bristol Ltd shall be substituted for the previous Contract price.
3.3. If Fastfix Bristol Ltd accepts and processes an online order where a pricing error is obvious and could reasonably have been recognised by the Buyer as a mispricing, we may cancel the order, refund the Buyer any sums paid and require the return of any Goods.
3.4. All prices quoted are exclusive of any applicable tax duties (including VAT) and other government charges which are payable by the Buyer in respect of the Goods and/or Services.

4. Delivery

4.1. Unless stated in the Contract or otherwise agreed in writing by Fastfix Bristol Ltd, Fastfix Bristol Ltd shall deliver the Goods by the means most convenient to Fastfix Bristol Ltd to the address or addresses specified by the Buyer at the time of placing their order. Save where otherwise specified in the Contract, Fastfix Bristol Ltd shall be entitled to add to the Contract price a reasonable charge for packaging and delivery. Off-loading shall be at the Buyer's expense and the Buyer shall provide appropriate equipment and manual labour for such off-loading. The Buyer shall provide all requisite instructions, documents, licences and authorisations required for or relevant to the delivery of the Goods and/or the Services to enable delivery to take place. Fastfix Bristol Ltd shall not be liable for any failure or delay in delivery as a result of the Buyer failing to comply with this clause 4.1 or any other condition.
4.2. If the Contract requires the Buyer to take delivery of the Goods at Fastfix Bristol Ltd's premises Fastfix Bristol Ltd shall notify the Buyer of the collection date and the Buyer shall take delivery of the Goods within 7 days of the collection date.
4.3. Fastfix Bristol Ltd will endeavour to deliver the Goods or complete the Services by any date specified in the Contract or within any period otherwise agreed upon. Such dates and periods are estimates only given in good faith and Fastfix Bristol Ltd will not be liable for any failure to deliver the Goods or carry out the Services by such a date or within such a period. Time for delivery shall not be of the essence of the Contract. Fastfix Bristol Ltd shall be entitled to defer delivery until any monies due from the Buyer have been received.
4.4. If the Buyer fails to take delivery of the Goods or fails to give Fastfix Bristol Ltd adequate delivery instructions at the time stated for delivery then, without prejudice to any other right or remedy available to Fastfix Bristol Ltd, Fastfix Bristol Ltd may at its option; (i) store the Goods until actual delivery and charge the Buyer for the reasonable costs (including insurance) of storage or; (ii) sell the Goods at the best price readily obtainable and (after deducting all reasonable storage and selling expenses) account to the Buyer for the excess over the price under the Contract or charge the Buyer for any shortfall below the price under the Contract. The Buyer shall pay such shortfall to Fastfix Bristol Ltd within 28 days of the date of Fastfix Bristol Ltd's demand.
4.5. Any liability of Fastfix Bristol Ltd for non-delivery of the Goods shall be limited to replacing within a reasonable time, or issuing a credit note against any invoice raised for, any such Goods that were not delivered

5. Risk and Title

5.1. Save in the case of International Supply Contracts (as described in clause 10) the risk in Goods shall pass to the Buyer on delivery.
5.2. Title to all goods shall be retained until all monies due are paid in full.

6. Payment

The Buyer shall pay Fastfix Bristol Ltd's invoices within 30 days of the end of month of the invoice date of the relevant invoice. Time for payment shall be of the essence of the Contract.

7. Failure to Pay

7.1. If there is an intervening event (as defined in clause 7.2) Fastfix Bristol Ltd may defer or cancel any further deliveries of Goods and/or Services, stop any Goods in transit, terminate the provision of any Supply System and/or Stocked Goods and treat the Contract as terminated but without prejudice to its rights to the full purchase price for Goods delivered and Services performed and damages for any loss suffered in consequence of such termination.
7.2. An intervening event shall be any of the following,(i) failure by the Buyer to make any payment when it becomes due; (ii) breach by the Buyer of any of the terms or conditions of the Contract; (iii) the Buyer's proposal for or entry into any composition or arrangement with creditors.(iv) the presentation against the Buyer of any Petition for a Bankruptcy Order, Administration Order, Winding-Up Order, or similar process; (v) the appointment of an Administrative Receiver or Receiver in respect of the business or any part of the assets of the Buyer; (vi) Fastfix Bristol Ltd forming the reasonable opinion that the Buyer has become or is likely in the immediate future to be-come unable to pay his, her or its debts (adopting, in the case of a Company, the definition of that term set out in Section 123 of the Insolvency Act 1986).

8. Limitation of Liability

8.1. Fastfix Bristol Ltd will have no liability for damage in transit, shortage of delivery or loss of Goods unless the Buyer shall have given to Fastfix Bristol Ltd written notice of such damage, shortage or loss with reasonable particulars thereof within 7 days of receipt of the Goods or (in the case of total loss) of receipt of the invoice or other notification of despatch. Fastfix Bristol Ltd's liability, if any, shall be limited to replacing or (in its discretion) repairing such Goods.
8.2. Subject to clause 8.6, Fastfix Bristol Ltd shall have no liability to the Buyer in the event of any negligence or wilful default on the part of its servants or agents in or in connection with the supply of any Goods or the design or manufacture or in the carrying out of any Services. Fastfix Bristol Ltd will have no liability to the Buyer, whether arising on contract, tort (including negligence), breach of statutory duty or restitution, or for misrepresentation, for any loss of profit, loss of business, depletion of goodwill or for any indirect or consequential loss whatsoever arising out of or in connection with the Contract.
8.3. Save as otherwise provided in these conditions Fastfix Bristol Ltd's liability in respect of any defect in or failure of Goods is limited to:

• 8.3.1. replacing or (in its discretion) repairing or paying for the repair or replacement of such Goods which, (in the case of defects apparent upon inspection) within 21 days of delivery and (in the case of defects not so apparent) within 12 months of delivery to the Buyer are found to be defective or fail or are unable to perform in accordance with the Contract by reason of faulty or incorrect design workmanship parts or materials;
• 8.3.2. in the event of any error in any description which has formed a representation or is part of a Contract then Fastfix Bristol Ltd's liability in respect of any direct loss or damage sustained by the Buyer as a result of such error shall not exceed the price of the Goods in respect of which the description is incorrect.

8.4. Fastfix Bristol Ltd shall honour the terms of any guarantee provided by the third party manufacturer of which the Buyer has the benefit by virtue of it having purchased such Goods provided always that the Buyer shall have complied with all and any terms imposed by the manufacturer's guarantee.
8.5. Where Fastfix Bristol Ltd agrees to repair or replace Goods in accordance with the provisions of this clause 8 or otherwise any time specified for delivery under the Contract shall be extended for such period as Fastfix Bristol Ltd may reasonably require.
8.6. Nothing in these conditions shall limit or exclude the liability or remedy of either party for (i) death or personal injury caused by its negligence, or the negligence of its employees, agents or sub-contractors; (ii) for fraud or fraudulent misrepresentation; (iii) for breach of any obligation as to title implied by section 12 of the Sale of Goods Act 1979; or (iv) for any act, omission or matter, liability for which may not be legally excluded or limited. All other conditions, warranties and other terms express or implied, statutory or otherwise are expressly excluded.

9. Cancellation and Returns

9.1. Fastfix Bristol Ltd may allow an order for Goods to be cancelled where there is no fault with the Goods. This is subject to Fastfix Bristol Ltd recovering from the Buyer the costs incurred by Fastfix Bristol Ltd, and may be subject to a processing charge other than due to defects covered under clause 8.3.
9.2. The Buyer shall not have a right to cancel (other than with the prior written consent of Fastfix Bristol Ltd) in respect of: (i) Goods sealed for health protection or hygiene purposes, once these have been unsealed after receipt by the Buyer; (ii) any Goods which become mixed inseparably with other items after their delivery; (iii) non-catalogue and/or specially ordered Goods; or (iv) any Goods which have less than 180 days remaining on any "use by" date printed on such Goods and/or as otherwise notified to the Buyer by Fastfix Bristol Ltd.
9.3. The Buyer may only return Goods to Fastfix Bristol Ltd, and receive a credit or refund or replacement on the following conditions:

• 9.3.1. the Buyer has contacted Fastfix Bristol Ltd to obtain a returns reference number;
• 9.3.2. the return must be made within 30 days of the date of delivery or collection of such Goods;
• 9.3.3. the Goods must be returned to Fastfix Bristol Ltd in their original condition and packaging and in a condition which will enable them to be immediately fit for re-sale;
• 9.3.4. the Goods must be returned to Fastfix Bristol Ltd adequately packed and clearly labelled to an address specified by Fastfix Bristol Ltd at the Buyer's expense; and
• 9.3.5. the Buyer must quote the returns reference number on the parcel being returned.

9.4. Fastfix Bristol Ltd shall have the right to terminate any order at any time in writing to the Buyer if:

• (i) the Buyer does not make any payment to Fastfix Bristol Ltd when it is due and the Buyer still does not make payment within 14 days of notice of such overdue payment by Fastfix Bristol Ltd;
• (ii) the Buyer does not, within a reasonable time of the Buyer requesting for it, provide Fastfix Bristol Ltd with information that is necessary for Fastfix Bristol Ltd to provide the Goods;
• (iii) the Buyer does not, within a reasonable time, allow Fastfix Bristol Ltd to deliver the Goods to the Buyer or collect them from Fastfix Bristol Ltd or allow Fastfix Bristol Ltd access to your premises to supply the Services; or
• (iv) Fastfix Bristol Ltd is unable to source the Goods from its suppliers.

9.5. If Fastfix Bristol Ltd terminates the Contract in accordance with clause 9.3, Fastfix Bristol Ltd shall refund any payment by the Buyer made in advance for Goods Fastfix Bristol Ltd has not provided.

10. Export

In addition to these conditions, the export by Fastfix Bristol Ltd of Goods are subject to the additional export terms located at www.Fastfix Bristol Ltd.co.uk/info/additional-export-terms (the Additional Export Terms). To the extent there is a conflict between these conditions and the Additional Export Terms, the Additional Export Terms will apply.

11. General

11.1. The laws and courts of the United Kingdom shall apply to the Contract.
11.2. Buyer is aware that Fastfix Bristol Ltd's business practices prohibit bribery and corrupt behaviour in any form. Buyer shall comply with all laws that relate to money laundering, terrorism, commercial or official bribery, or dealing with government officials, as well as all other applicable laws and regulations. Further, Buyer shall not offer or provide anything of value (e.g., gifts, loans, travel, entertainment, or any other similar benefit) either directly or indirectly to any government official for the purpose of influencing any act or decision by such official. Buyer shall not pay a gratuity, bribe or inducement to any government official, even if it appears customary or consistent with prevailing business practices. Buyer represents, warrants, and covenants that:

• (a) neither it, nor any of its owners, officers or directors, or any key personnel have been convicted of a felony or debarred from the practice of a profession based on an offense involving bribery, fraud or corruption;
• (b) none of its owners, officers or directors, or any key personnel, is a public official, official of a political party or candidate for political office, and Buyer will inform Fastfix Bristol Ltd of any change in such status;
• (c) it has not made any improper payment to a public official, political party, or candidate in connection with Fastfix Bristol Ltd or the Contract, or to obtain or retain business; and (d) it will disclose to Fastfix Bristol Ltd any subcontractors or third parties that will perform any of Buyer's obligations in connection with the Contract.

11.3. Fastfix Bristol Ltd may assign, or deal in any other manner with, the Contract or any part of it, including sub-contracting any of its obligations under the Contract to any third party or agent.
11.4. If any provision, or part of a provision, of the Contract is found by any court or administrative body of competent jurisdiction to be invalid, illegal or unenforceable (a void provision), such invalidity, illegality or unenforceability shall not affect the other provisions of the Contract, which shall remain in full force and effect. If a void provision would be valid, legal and enforceable if some part of it were deleted, that void provision shall apply with such modification as may be necessary to make it valid, legal and enforceable and if it cannot be made valid, legal and enforceable it shall be deemed to be deleted.

Clauses 12-15 apply if Fastfix Bristol Ltd supplies Goods to a Consumer

12. Summary of Consumer Rights

12.1. This clause 12 shall only apply where the Buyer is a Consumer under these conditions.
12.2. Fastfix Bristol Ltd is under a legal duty to supply Goods that are in conformity with this Contract. Nothing in these conditions will affect your legal rights.
12.3. For the purposes of these conditions, Consumer means a natural person (i.e., a human being) who is acting for purposes other than his or her trade, business or profession.
12.4. This is a summary of a Consumer's key legal rights. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06.
12.5. The Consumer Rights Act 2015 says the Goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of the Consumer's product, its legal rights entitle the Consumer to the following:

• up to 30 days: if the goods are faulty, then the Consumer can get an immediate refund;
• up to six months: if the Goods can't be repaired or replaced, then the Consumer is entitled to a full refund, in most cases;
• up to six years: if the Goods do not last a reasonable length of time, the Consumer may be entitled to some money back.

13. Right to Cancel where Buyer is a Consumer

For most Goods bought online, the Buyer shall have a legal right to cancel the order for any reason within 14 days and receive a full refund in accordance with the Consumer Contracts Regulations 2013.

14. Return of Rejected Goods where Buyer is a Consumer

If the Consumer wishes to exercise their legal rights to reject Goods you must either return them in person to where you bought them, post them back to Fastfix Bristol Ltd or (if they are not suitable for posting) allow Fastfix Bristol Ltd to collect them from you. In respect of returns please call Fastfix Bristol Ltd customer services.

15. Limitation of Liability where Buyer is a Consumer

Where the Consumer is not acting in the course of a business, or is not a business entity, Fastfix Bristol Ltd shall not exclude or limit in any way its liability to the Consumer where it would be unlawful to do so. This includes liability for death or personal injury caused by Fastfix Bristol Ltd's negligence or the negligence of its employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of the Consumer's legal rights in relation to the Goods as summarised in clause 12.

16. Repairs

16.1 Warranty - If a machine / tool is under warranty then we require the customer to provide us with documentation to cover the warranty period and the extended warranty certificate where applicable.
16.2 If the item is under warranty, this must be disclosed to us when you hand over the item, failure to do so may mean that we are unable to repair the item under this warranty and the service would be chargeable.
16.3 In the event that we are unable to obtain manufacturers approval to a repair under warranty, an estimate will be provided for the cost of the repair prior to the parts being ordered and fitted.
16.4 Unless specifically agreed in writing, all work is agreed on an estimate basis.
16.5 Unless specifically agreed in writing, time for completion of any work is not essential and we do not take any responsibility for the length of time parts take to obtain from the manufacturer.
16.6 Any estimate is based on the costs of labour and materials relevant at this date and the Company reserves the right to alter the charges to meet any variations, whether due to increase in materials or increased cost from any other cause outside of the Company reasonable control.
16.7 Should any additional work or materials be found necessary in the course of these repairs or subsequent testing, it will be necessary to make an extra charge. Where this additional work involves a substantial increase in the amount estimated, a supplementary estimate will be submitted for acceptance.
16.8 The quotes will be carried out as follows:

• a) Machine will be disassembled to ascertain fault.
• b) A quote will be put together to list parts and labour charge.
• c) If quote is accepted, the parts will be ordered and fitted.
• d) If a quote is declined, machine will be returned disassembled.
• e) If you require machine to be reassembled, then a £20.00 + vat charge will be added for labour.
• f) In some circumstances this service will not be applicable i.e. if the machine is deemed unsafe.

16.9 All tools repaired or unrepaired, that are not collected within 3 months, will be recycled at our discretion.